Intelligent UX design: Derive insight from product analytics and session replay to build an impactful and intelligent UX, making it possible to take corrective action and curb churn before it happens.

Customer love: If customers love your product, this loyalty you have earned will be a contributing factor in their decision to stick with you - or cut you off.

Let’s simplify this into the two most important elements: We can’t avoid this reality, but as product managers our responsibility is to ensure we’re designing proactive UX as a ward against cancellations, rather than a reactive stop-gap, or even worse - a catalyst. Travel, hospitality, and sports industries are the worst hit.Major slowdowns - IoT is growing at 33–50% of last year’s rate.

Accelerated SaaS growth at this time is seen in a few key industries - OTT video streaming (Netflix, Hulu), digital news and media, e-learning, telco, and communication software.Small business software (aside from comms/telco) signup rates down by half.

Cancelling dropbox plan